Once you’re happy with the size of the rectangular selection, choose Select > Inverse, then hit the delete key on your keyboard. This is determining the size of your crop marks. Now, choose Select > Modify > Contract (enable the apply effect at canvas bounds checkbox) and enter the number of pixels by which you’d like to shrink the rectangle. Type cmd/ctrl + A to create a selection around the entire document. To make the crop marks shorter, select the layer that your crop marks are on. A print shop on the other hand, because they use a printing press (conventional and/or digital), will need crop marks and you’ll need to include bleed in the file. Providing them the file at final size in RGB mode should be all that’s required. A photo lab typically doesn’t require any marks at all. Suggest that you reset preferences to default. I tried the crop tool again and it still failed. Then I tried reset all tools to default settings, It took a few seconds. Your requirements are going to be different depending on if you send your files to a print shop or a photo lab because they use different equipment to produce the end product. I found the box in the bottom right of the screen.
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